Categories
The options on a panel, and what each one controls.
A category is one option on a panel. It decides everything about the tickets opened from it.
| Setting | What it does |
|---|---|
| Label | What members see. Up to 80 characters. |
| Description | The line under the label in a dropdown. |
| Emoji | Shown beside the label. |
| Button colour | Only used when the panel is styled as buttons. |
| Parent channel | Open these tickets somewhere other than the server default. |
| Support roles | Who can see these tickets, on top of the panel's roles. |
| Opening message | The first thing posted inside the ticket. |
| Intake form | A form the member fills in first. |
How support roles stack
Category roles, then the panel's roles, then your server's staff roles. The most specific wins, which is what lets one category be handled by a different team without reconfiguring the whole server.
Category types
Beyond a standard ticket, a category can be an enquiry, bug report, appeal or player report. The type decides which preset intake form it starts from — a report asks who you are reporting and for what; an appeal asks which ban you are appealing.
Set custom if you built the form yourself.
Limits
Free servers get 3 categories, Pro 15, Elite unlimited. Discord caps any single panel at 25 regardless.
Removing a category archives it. Tickets already opened under it keep working and keep their history — the option just disappears from the panel.
Commands
/ticketconfig
Panel styles, category types, wording and statistics
| Subcommand | What it does |
|---|---|
/ticketconfig style | Show a panel as a dropdown or as buttons |
/ticketconfig permissions | Set which roles support this panel |
/ticketconfig kind | Ask questions before a ticket in this category opens |
/ticketconfig customise | Rewrite one of Braven’s ticket messages |
/ticketconfig stats | Ticket volume and response times |