Transcripts
What is saved when a ticket closes, where it goes, and how long it is kept.
/subscribe to enable it.When a ticket closes, Braven saves the whole conversation as an HTML page — messages, authors, timestamps and attachment links — and posts it to your transcript channel:
/setup transcripts channel:#ticket-logsSearching them
The dashboard's Transcripts page searches across every closed ticket by content, subject or the member who opened it. That is usually faster than scrolling a log channel.
The close DM
Off by default. Switched on, the person who opened the ticket gets a message when it closes, with a link to their transcript and a one-click rating:
/setup close-dm enabled:true rating:trueRatings show up on the dashboard under Staff, credited to whoever claimed the ticket. Anyone with DMs from server members switched off simply does not receive it — the ticket still closes normally.
Retention
| Plan | Kept for |
|---|---|
| Free | Transcripts are not saved |
| Pro | 90 days |
| Elite | 1 year |
Transcripts past the window are deleted automatically. If your plan lapses, existing transcripts are not deleted — the sweep only runs for plans that include retention.
Transcripts contain real personal data
They hold other people's messages. Braven escapes everything before rendering, so a transcript cannot run scripts in your browser, but treat the files themselves as sensitive — a transcript channel should not be public.